Fast, Reliable, and Transparent Delivery Worldwide

At Sistabag Magic and Melanin LLC, we know that the excitement of purchasing a new Leather Handbag, Clutch, Eclipse Makeup Bag, or Wallet is only complete when it arrives safely at your doorstep. That is why we have built a shipping infrastructure that prioritizes speed, tracking transparency, and careful packaging. Whether you live in New York, Los Angeles, London, or Lagos, we are committed to getting your order to you in excellent condition and as quickly as possible.

This Shipping Policy explains everything you need to know about our shipping methods, costs, delivery timelines, international customs, lost package procedures, and more. By placing an order on sistabag.store, you agree to the terms outlined below. Please read carefully – especially if you are an international customer – to avoid any surprises.

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I. Quick Summary (The Short Version)

If you are in a hurry, here are the key points:

• Processing Time: Orders are processed within 1–2 business days (excluding weekends and holidays).

• US Shipping: Standard (5–7 business days) or Expedited (2–3 business days). Free standard shipping on US orders over $100.

• International Shipping: Available to over 30 countries. Delivery in 7–21 business days depending on destination. Free international shipping on orders over $200.

• Tracking: Every order receives a tracking number via email once shipped.

• Customs & Duties: International customers are responsible for all import fees, taxes, and duties. These are not included in our prices.

• Lost/Stolen Packages: We are not responsible for packages marked “Delivered” by the carrier. However, we will assist with filing claims.

• PO Boxes & APO/FPO: Yes, we ship to PO Boxes via USPS and to APO/FPO military addresses.

For full details, including how to calculate shipping costs, what to do if your package is delayed, and our insurance policies, please continue reading.

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II. Order Processing Time

A. How Long Does It Take to Process an Order?

Processing is the time between when you place your order and when we hand it over to the shipping carrier. Our processing time is:

• Standard Processing: 1–2 business days (Monday through Friday, excluding US federal holidays).

• Peak Season Processing: During holidays (Black Friday, Christmas, etc.), processing may take 3–5 business days due to high volume. We will post alerts on our website.

Example: If you order on a Monday morning, your order will likely ship by Tuesday or Wednesday. If you order on Friday afternoon, it may not ship until the following Monday (since weekends are not business days for processing).

B. When Do We Start Counting Business Days?

We count business days as Monday through Friday, excluding:

• New Year’s Day (January 1)

• Memorial Day (last Monday in May)

• Independence Day (July 4)

• Labor Day (first Monday in September)

• Thanksgiving Day (fourth Thursday in November)

• Christmas Day (December 25)

Orders placed on these holidays or on weekends will begin processing on the next business day.

C. Do You Offer Same-Day Shipping?

We offer same-day shipping for orders placed before 12:00 PM (noon) Mountain Time on business days, only if you select Expedited Shipping at checkout. Standard shipping orders are not prioritized for same-day processing. Even with same-day shipping, delivery still takes 2–3 business days (not same-day delivery).

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III. Domestic Shipping (United States)

A. Shipping Carriers for US Orders

We ship US orders via:

• USPS (United States Postal Service) – for standard shipping and PO Boxes.

• UPS (United Parcel Service) – for expedited and larger packages.

• FedEx – occasionally for certain zones.

The carrier is chosen automatically based on your location and package weight. You cannot select a specific carrier, but all offer tracking and delivery confirmation.

B. Shipping Methods & Costs (USA)

Note on Overnight: Overnight shipping is only available for orders placed before 12:00 PM MT Monday–Thursday. Orders placed on Friday before noon will arrive Monday (not Saturday unless you select Saturday delivery for an extra fee – contact us). Saturday delivery is not guaranteed.

C. Free Shipping (US Only)

We offer free standard shipping on all US orders with a subtotal of $100 or more after discounts and before taxes. Free shipping does not apply to expedited or overnight methods. If you want faster delivery, you must pay the difference at checkout.

Example: Your cart total is $120.YoucanselectStandardshippingfor$0, or Expedited for $\mathrm{14.99.}Ifyourcarttotalis$90, standard shipping costs $6.99 (no free shipping).

D. Delivery Estimates for US Territories

We also ship to US territories, but delivery times are longer:

• Puerto Rico, Guam, US Virgin Islands: 7–14 business days via USPS Priority.

• APO/FPO addresses: 10–21 business days (military handling adds time).

Shipping to these territories is not eligible for free shipping (flat rate of $9.99 regardless of order total).

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IV. International Shipping

A. Countries We Ship To

We are proud to serve customers around the world. Currently, we ship to the following countries (list is subject to change):

North America:

• Canada

Europe:

• United Kingdom

• Germany

• France

• Italy

• Spain

• Netherlands

• Belgium

• Austria

• Switzerland

• Ireland

• Denmark

• Sweden

• Norway

• Poland

Oceania:

• Australia

• New Zealand

Africa:

• Nigeria

• South Africa

• Kenya

• Ghana

Asia & Middle East:

• United Arab Emirates (UAE)

• Japan

• South Korea

• Singapore

• Israel

Caribbean:

• Jamaica

• Trinidad & Tobago

• Barbados

If your country is not listed, please email ngocanh21.hn@gmail.com – we may be able to add it on a case-by-case basis. We do not ship to countries under US sanctions (North Korea, Iran, Syria, Cuba, Crimea region of Ukraine).

B. International Shipping Carriers

We use the following carriers for international shipments:

• DHL Express (fastest, most reliable)

• UPS Worldwide

• FedEx International

• USPS International (for smaller packages to certain countries)

DHL is our preferred carrier for most international orders because of their excellent tracking and customs brokerage.

C. International Shipping Methods & Costs

Note: These are estimates, not guarantees. Customs clearance can add 1–3 weeks in some countries (especially Nigeria, Brazil – though Brazil is not currently on our list). We cannot control customs.

D. Free International Shipping

We offer free standard international shipping on orders with a subtotal of **$200ormore\ast \ast (or$250 for Africa). The free shipping threshold applies before taxes and after discounts. Expedited shipping is never free.

Example: A customer in London orders a leather handbag for $220.Theycanselectstandardshippingat$0. If they want expedited, they pay $39.99.

E. International Customs, Duties, Taxes (Very Important)

Please read this section carefully if you are ordering from outside the United States.

All prices on sistabag.store are in US Dollars (USD) and do not include any customs duties, import taxes, VAT, or handling fees imposed by your destination country. You, as the importer of record, are solely responsible for paying these fees.

How it works:

1. Your package arrives in your country.

2. Customs officials assess whether duties/taxes are owed based on:

   • The declared value (we declare the full purchase price – we do not mark packages as “gift” or lower value; that is illegal).

   • Your country’s tariff code for leather goods (typically 6–15% for duties, plus VAT of 15–27%).

3. The carrier (DHL, UPS, etc.) will contact you to pay the fees before releasing the package.

4. If you refuse to pay, the package will be held, returned to us, or destroyed.

Estimated duties by country (examples):

• Canada: 6–9% duty + GST/HST (5–15%) on the total value. Average total: 12–20% of order value.

• United Kingdom: 20% VAT on orders over £135 (approx.) + possible customs duty (0–12% for leather goods). For orders under £135, VAT is collected at checkout by the seller – but we do not collect UK VAT, so you will pay upon delivery.

• European Union: VAT ranges from 15% (Luxembourg) to 27% (Hungary) plus customs duties (0–12% for leather). Average total: 20–30%.

• Australia: 10% GST on orders over AUD $1,000(lowervalueordersmaybeexempt).Under$1,000, typically no fees.

• Nigeria: High import duties (20–30% of value) plus processing fees.

• South Africa: 15% VAT + 10–20% customs duty.

How to estimate your fees: Use an online duty calculator (e.g., SimplyDuty). Enter: Country of origin = USA, Product category = leather handbag (HS code 4202.21), Value = your order total. The calculator will give an estimate.

What happens if you refuse to pay duties?
If you refuse to pay and the package is returned to us, we will refund the product cost only minus:

• Our original shipping cost (which we cannot recover from the carrier).

• A 15% restocking fee to cover handling and return shipping.

We will not refund the original shipping fee you paid. No refund will be issued until we physically receive the returned package (which can take 4–8 weeks). This is not a good option. We strongly recommend paying the duties.

Can you pre-pay duties?
For some countries (Canada, UK via DHL), we are exploring “DDP” (Delivered Duty Paid) options where you pay duties at checkout. Currently, we do not offer DDP. All international shipments are “DDU” (Delivered Duty Unpaid). You pay upon delivery.

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V. How to Calculate Your Shipping Cost at Checkout

We make shipping transparent. Follow these steps:

1. Add items to your cart on sistabag.store.

2. Click the cart icon and then “Proceed to Checkout.”

3. Enter your shipping address (full street, city, state/province, postal code, country).

4. Click “Continue to Shipping Method.”

5. Available shipping options (Standard, Expedited, etc.) will appear with prices.

6. Select your preferred method. The total cost will update automatically.

7. If you qualify for free shipping (US over $100,internationalover$200), the standard option will show $0.00.

No hidden fees: The price shown at checkout is the final shipping cost you pay to us. However, international customers will still owe duties/taxes to their local carrier upon delivery (see Section IV.E).

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VI. Tracking Your Order

A. How to Get Your Tracking Number

Once your order is processed and shipped (typically 1–2 business days after ordering), we will send you a shipping confirmation email containing:

• Your tracking number(s).

• A direct link to the carrier’s tracking page.

• The estimated delivery date.

You can also track your order by:

• Logging into your account on sistabag.store and viewing “Order History.”

• Texting +84369909540 with your order number – we will reply with the tracking link.

B. Tracking Updates

Tracking information may take 24–48 hours to appear after you receive the email. This is normal – the carrier needs time to scan the package into their system. If your tracking shows “Label Created” for more than 3 business days, please email ngocanh21.hn@gmail.com – there may be a pickup issue.

C. What the Tracking Statuses Mean

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VII. Lost, Stolen, or Delayed Packages

A. What If My Tracking Says “Delivered” But I Did Not Receive It?

This is the most common shipping issue. Please follow these steps before contacting us:

1. Check with neighbors and family members – sometimes packages are left with a front desk, leasing office, or neighbor.

2. Look around your property – behind bushes, under a mat, in a back porch, or with a doorman.

3. Wait 24 hours – carriers sometimes mark “Delivered” early to meet performance metrics, and the package arrives the next day.

4. Check your address – did you enter the correct address? If you made a typo, the package may have gone to a different house. Contact the carrier immediately to reroute.

5. Contact the carrier directly with your tracking number:

   • USPS: 1-800-275-8777

   • UPS: 1-800-742-5877

   • FedEx: 1-800-463-3339

   • DHL: 1-800-225-5345 (for international)

If after 48 hours you still cannot find it, email ngocanh21.hn@gmail.com with:

• Your order number.

• The tracking number.

• A copy of the “Delivered” confirmation (screenshot).

• Confirmation that you have contacted the carrier.

We will open a missing package claim with the carrier on your behalf. However, please understand: Once the carrier marks a package as “Delivered,” our responsibility ends. We cannot issue a refund or replacement for stolen packages because we have no way to verify the loss. We strongly recommend:

• Having packages shipped to a secure location (work address, locker).

• Purchasing Route Package Protection at checkout (see Section VIII below).

• Adding signature confirmation for an extra $3.50 (contact us after ordering to add this – cannot be added after shipment).

B. What If My Package Is Lost in Transit (Never Shows “Delivered”)?

If tracking shows no movement for more than:

• 10 business days (US domestic)

• 21 business days (international)

Please email us. We will open an investigation with the carrier. If the carrier confirms the package is lost, we will either:

• Send a replacement at no cost (if the item is in stock).

• Issue a full refund (including shipping).

We will not wait longer than 30 days to resolve lost in transit claims.

C. What If My Package Is Delayed?

Delays happen due to weather, carrier backlogs, customs, or holidays. We do not offer refunds for delayed packages unless the delay exceeds:

• 15 business days for US standard shipping (original estimate 5–7 days, so 15+ days is excessive).

• 30 business days for international shipping.

If your package is delayed beyond those thresholds and you no longer want the item, you may refuse delivery (see Section IX) or return it for a refund once it arrives (you pay return shipping). We do not compensate for “inconvenience.”

D. What If I Entered the Wrong Shipping Address?

If you realize you made a typo in your address before the package ships, email ngocanh21.hn@gmail.com immediately with “URGENT – ADDRESS CHANGE” in the subject line. We will update it at no charge.

If the package has already shipped, we cannot change the address. The carrier will attempt delivery to the address you provided. If it is returned to us as “undeliverable,” you will need to pay for reshipping ($9.99US,$19.99 international). We will not refund the original shipping cost.

If the package is delivered to the wrong address because of your typo, we are not responsible. Please double-check your address at checkout.

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VIII. Route Package Protection (Recommended)

We partner with Route to offer package protection for a small fee (typically $0.98–$2.98 depending on order value). At checkout, you will see a checkbox for “Route Package Protection – Cover lost, stolen, or damaged packages.”

What Route Covers:

• Lost in transit (tracking never shows “Delivered” after 15 days).

• Stolen after delivery (requires police report or affidavit).

• Damaged in transit (you file a claim with photos).

How to File a Route Claim:

1. Go to https://claim.route.com/

2. Enter your order number and email address.

3. Submit evidence (photos of damage, screenshot of stolen package, etc.).

4. Route typically processes claims within 48 hours and either refunds you or sends a replacement.

What Happens If You Do Not Buy Route?

If you decline Route protection, we will still help you file claims with the carrier, but we cannot guarantee a refund for stolen or lost packages. For stolen packages marked “Delivered,” we will not provide a refund or replacement. We strongly recommend purchasing Route for any order over $50.

Cost of Route: Calculated as approximately 1% of your order total, with a minimum of $0.98. You will see the exact amount at checkout.

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IX. Refused Deliveries & Reshipping

A. Can I Refuse Delivery?

Yes. If you decide you do not want the package before it arrives, you can write “REFUSED” on the package and give it back to the carrier when they attempt delivery. Or you can take it to a carrier drop-off location and ask them to return it to sender.

Consequences of refusing delivery:

• You will not receive a refund for the original shipping cost (we cannot recover it).

• We will refund the product cost minus a 15% restocking fee (to cover the cost of return shipping and handling).

• The refund will be processed only after we physically receive the returned package (which can take 2–4 weeks).

Refusing delivery is generally not recommended because it is slower and more expensive than using our standard return process (where you pay return shipping but no restocking fee). Only refuse delivery if the package is severely damaged or if you have no other option.

B. What If the Carrier Returns the Package Because of an Address Issue?

If the carrier returns the package to us because of:

• Incorrect address (your mistake)

• You did not pick it up from the post office

• You refused to pay customs duties (international)

We will notify you via email. You have two options:

1. Reship to the correct address: You pay the shipping cost again (US $9.99,international$19.99). No restocking fee.

2. Cancel the order: We refund the product cost minus a 15% restocking fee and minus the original shipping cost (which we cannot recover).

If we do not hear from you within 30 days, we will cancel the order and apply the restocking fee.

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X. Shipping Insurance & Claims

A. Do You Insure Packages?

We automatically insure all domestic packages up to $100atnocosttoyou(carrierliabilityforlost/damaged).Forordersover$100, the carrier’s basic liability is still only $100. That is why we recommend Route (Section VIII) for full coverage.

For international packages, carrier liability is often limited to $50–$100. Again, Route is the best protection.

B. How to File a Damage Claim (Without Route)

If your package arrives visibly damaged and the product is broken:

1. Take photos of the damaged box and the product.

2. Keep all packaging (carriers may want to inspect).

3. Email ngocanh21.hn@gmail.com within 48 hours of delivery with “DAMAGED – Order #XXXXX” in the subject line and attach photos.

4. We will file a claim with the carrier on your behalf. Claims can take 30–90 days to resolve.

5. Simultaneously, we will issue you a refund or replacement, regardless of the carrier’s decision, as long as the damage is confirmed.

If you have Route, file directly with Route for faster service (usually 48 hours).

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XI. Special Shipping Situations

A. Shipping to PO Boxes

Yes, we ship to PO Boxes within the United States using USPS. However, we cannot ship expedited (UPS/FedEx) to PO Boxes because those carriers do not deliver to PO Boxes. If you select expedited shipping with a PO Box address, we will automatically downgrade you to standard shipping and refund the difference.

B. Shipping to APO/FPO/DPO Military Addresses

We proudly support our military customers. APO/FPO/DPO addresses are treated as domestic US shipments but with extended delivery times (10–21 business days). We use USPS for these addresses. Free shipping applies (orders over $100). Tracking may be limited once the package enters military postal system.

C. Shipping to Hotels or Temporary Accommodations

We can ship to hotels, Airbnbs, or temporary addresses. Please include the hotel name and your check-in/check-out dates in the address line 2. Example:

Jane Doe
c/o Marriott Marquis, Room 1205
123 Broadway, New York, NY 10001
Check-in: Jan 15, Check-out: Jan 20

We are not responsible if the package arrives after you check out.

D. Shipping to Multiple Addresses

Our system does not support splitting one order into multiple shipping addresses. If you need items sent to different addresses, please place separate orders for each address.

E. Shipping Restrictions (Hazmat, etc.)

Our products are standard leather goods – no batteries, liquids, or hazardous materials. Therefore, there are no special shipping restrictions. However, some countries may prohibit leather imports for religious or agricultural reasons (e.g., India has restrictions on cowhide – we recommend checking before ordering).

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XII. Holiday & Peak Season Shipping

A. Order Deadlines for Holiday Delivery

We publish holiday shipping deadlines annually on our website. As a general guideline for Christmas delivery in the US:

• Standard shipping: Order by December 10th

• Expedited shipping: Order by December 18th

• Overnight shipping: Order by December 21st

These are estimates based on carrier performance. We do not guarantee delivery by specific dates during peak season. Please order early.

B. Black Friday / Cyber Monday

During major sales, processing times may extend to 5–7 business days. We will post alerts at checkout. Please be patient – our team works overtime to ship as fast as possible.

C. Weather Delays

Winter storms, hurricanes, and other weather events can delay shipping. We are not responsible for weather-related delays. Please monitor your local weather and the carrier’s service alerts.

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XIII. Shipping Costs for Returns & Exchanges

A. Return Shipping (Customer’s Responsibility for Non-Defective Items)

If you are returning an item because you changed your mind, ordered the wrong size, or did not like the color, you are responsible for paying return shipping. We do not reimburse return shipping costs. Use any tracked carrier (USPS, UPS, FedEx). See our Refund and Return Policy for the return process.

B. Return Shipping for Defective or Wrong Items

If the item is defective or we sent the wrong product, we will provide a prepaid return shipping label via email. You do not pay anything.

C. Exchange Shipping

We do not offer direct exchanges. If you want a different size or color, return the original item (you pay return shipping) and place a new order (you pay new order shipping). We do not cross-ship.

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XIV. Frequently Asked Shipping Questions

Q1: How do I get free shipping?

A: For US orders, spend $100ormore(afterdiscounts)andselectStandardshippingatcheckout.Forinternationalorders,spend$200 or more ($250 for Africa). Free shipping does not apply to expedited or overnight methods.

Q2: Can I upgrade my shipping after placing an order?

A: Once an order is placed, we cannot change the shipping method because our warehouse automatically assigns a label. If you need faster shipping, email us immediately – if the order has not yet been processed, we may cancel it so you can reorder with expedited shipping.

Q3: Why did my tracking number stop updating?

A: This is common. Sometimes carriers miss scans. If there is no update for 5+ business days (US) or 10+ business days (international), email us. We will contact the carrier.

Q4: Do you ship to my country if it is not listed?

A: Possibly. Email ngocanh21.hn@gmail.com with your country and postal code. We will check if our carriers serve that location. We cannot ship to sanctioned countries.

Q5: Will you mark my package as a “gift” to avoid customs fees?

A: No. That is illegal and considered customs fraud. We always declare the full value of the contents. Please do not ask us to falsify customs forms – we will decline.

Q6: How do I contact the carrier about my package?

A: Use the tracking number we provided. Call the carrier’s customer service line (see Section VII.A for numbers). Have your tracking number ready. For DHL international, use their website’s live chat.

Q7: I accidentally gave the wrong zip code. What do I do?

A: If the order has not shipped, email us immediately. If it has shipped, contact the carrier with your tracking number and ask if they can correct the zip code (they often can for an address correction fee of $10–$20). We cannot refund that fee.

Q8: Do you ship to freight forwarders?

A: We do not recommend using freight forwarders (companies that provide a US address and then forward internationally). If you choose to use one, we are not responsible for any loss or damage after the package is delivered to the forwarder’s address. Our “Delivered” status applies when the forwarder signs for it.

Q9: Can I pick up my order locally in Sheridan, Wyoming?

A: Not at this time. Our address at 30 N Gould St Ste R Sheridan, WY 82801 is a registered agent office, not a warehouse or retail location. We do not have a physical storefront. All orders are shipped from fulfillment centers in other states.

Q10: What if my package is marked “Delivered” but I was on vacation?

A: We recommend not ordering if you will be away. If you are away, ask a neighbor or use carrier hold services (e.g., USPS Hold Mail). We are not responsible for packages stolen while you are on vacation.

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XV. Shipping Policy Updates & Contact

We may update this Shipping Policy from time to time to reflect changes in carrier rates, international regulations, or our operations. The latest version will always be posted on sistabag.store. For existing orders, the policy in effect at the time of purchase applies.

Last Updated: January 2026

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XVI. Still Have Shipping Questions? Contact Us.

We understand that shipping can be confusing, especially for international orders. Our customer service team is here to help.

• Email: ngocanh21.hn@gmail.com (best for detailed shipping questions, include your order number if you have one)

• Phone / Text: +84369909540 (best for urgent issues like “my package says delivered but it’s not here”)

• Live Chat: Available on sistabag.store during business hours (Monday–Friday, 9 AM – 5 PM Mountain Time)

When emailing, please include:

• Your order number (if applicable)

• The tracking number (if you have it)

• Your full shipping address

• A clear description of the issue

We typically respond to shipping inquiries within 4–6 hours during business days. For stolen package claims, we will provide a template for filing a police report (required by some carriers).

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XVII. Final Assurance

At Sistabag Magic and Melanin LLC, we treat every package as if it were going to our own family. From the careful wrapping of each Leather Handbag in its dust bag to the double-taping of every box, we take pride in getting your order to you safely. We have shipped thousands of orders across the United States and around the world, and we continuously improve our processes based on customer feedback.

Thank you for trusting us with your business. Now, go ahead and place your order with confidence – your new Sistabag is just a few clicks away.

Happy shopping at sistabag.store!