Asked Questions (FAQ)

Your Questions, Answered with Clarity and Care

At Sistabag Magic and Melanin LLC, we believe that an informed customer is a confident customer. Whether you are considering your first Leather Handbag, adding another Clutch to your collection, or curious about how to care for your Eclipse Makeup Bag, you likely have questions. We have compiled the most common inquiries from thousands of customers into this comprehensive FAQ.

This page is organized by topic so you can quickly find what you need. If your specific question is not answered here, please do not hesitate to reach out to us directly at ngocanh21.hn@gmail.com or call/text +84369909540. We are here to help.

I. Product Questions

1. What type of leather do you use?

We use 100% genuine full-grain and top-grain leather for all our Leather Handbags, Clutches, and Wallets. Full-grain leather is the highest quality available – it retains the natural grain of the hide, making it durable and beautiful. It develops a unique patina over time, meaning your bag will look even better with age. Top-grain leather is slightly processed for a more uniform appearance but remains highly durable. We never use bonded leather or synthetic “pleather” – that is not the Sistabag standard.

2. Are your Eclipse Makeup Bags also leather?

Yes, our Eclipse Makeup Bags are crafted from the same premium leather as our handbags. However, the interior lining is a wipe-clean material (PVC-free) to protect against spills from cosmetics. This makes them both luxurious and practical.

3. How do I clean and care for my leather bag?

Leather is a natural material that requires some care. Here are our recommendations:

  • Regular dusting: Wipe with a soft, dry microfiber cloth.

  • Stains: For minor spots, use a damp cloth (water only) and blot – do not rub. For oil-based stains, sprinkle cornstarch or talcum powder, let sit for a few hours, then brush off gently.

  • Conditioning: Every 3–6 months, apply a leather conditioner (like Lexol or Bickmore) to prevent drying and cracking. Test on a hidden area first.

  • Storage: Store your bag in the included dust bag, away from direct sunlight and heat. Stuff the inside with acid-free tissue paper to maintain shape.

  • Do not: Use alcohol-based wipes, saddle soap (too harsh), or machine wash. Never submerge leather in water.

4. Will the color of my bag match the photos on the website?

We strive to display colors as accurately as possible using professional lighting and color calibration. However, different computer monitors, phones, and tablets display colors differently. Leather is also a natural material – slight variations in shade and grain are normal and are part of the beauty of genuine leather. If you are very particular about color matching, we recommend ordering a small accessory (like a Wallet or Pouch) first to see the leather in person before committing to a larger handbag.

5. Do your bags have RFID blocking?

Yes! All our Wallets and select Clutches come with built-in RFID blocking technology. This protects the chips in your credit cards, debit cards, and driver’s license from being scanned by unauthorized devices. Look for the “RFID Blocking” icon on the product page. Our Leather Handbags do not have RFID blocking unless specified, but you can always pair them with an RFID-blocking wallet from our collection.

6. Are your products vegan?

No. We specialize in genuine leather. While we respect the vegan lifestyle, we believe that high-quality, long-lasting leather is more sustainable than synthetic alternatives (which are petroleum-based and often end up in landfills quickly). If you are looking for vegan leather, we are not the right brand for you.

7. Do you offer personalized monogramming?

Currently, we do not offer monogramming or personalization on a regular basis. However, for bulk corporate orders (50+ units), we can arrange custom embossing with your logo. Please email ngocanh21.hn@gmail.com with the subject line “WHOLESALE – Custom Embossing” for a quote.

8. What is the weight of your handbags?

Our Leather Handbags typically weigh between 1.5 lbs and 3 lbs (0.7 kg to 1.4 kg), depending on the size and hardware. Clutches are lighter, usually 0.5 lbs to 1 lb (0.2 kg to 0.45 kg). Exact weights are listed on each product page under “Product Specifications.” We design our bags to be durable yet comfortable to carry for extended periods.

9. Can I fit a 13-inch laptop in your handbags?

Some of our larger Leather Handbags are designed to accommodate a 13-inch MacBook or similar laptop. Look for the “Laptop Compatible” tag on the product page. For example, our “Melanin Tote” has a padded interior sleeve that fits laptops up to 13.5 inches. Our Clutches and Eclipse Makeup Bags are not designed for laptops.

10. Do your clutches come with a wrist strap or shoulder chain?

Most of our Clutches include a detachable wrist strap (leather or chain). Some styles also offer an optional shoulder chain (sold separately or included depending on the collection). Please check the product description under “What’s Included.” If a chain is not listed, it is not included.

II. Ordering & Account Questions

11. Do I need to create an account to place an order?

No, you can check out as a guest without creating an account. However, we highly recommend creating a free account because it allows you to:

  • Save your shipping addresses for faster checkout.

  • Track your order history.

  • View your return status.

  • Earn loyalty points (coming soon).

  • Receive early access to sales.

You can create an account after your first purchase using the email address you provided.

12. How do I track my order?

Once your order ships, you will receive an automated email containing:

  • A tracking number.

  • A direct link to the carrier’s tracking page (USPS, UPS, FedEx, or DHL).

  • An estimated delivery date.

You can also log into your account (if you created one) and view “Order History” to see tracking updates in real time. If you did not receive a tracking email within 5 business days (US) or 7 business days (international), check your spam folder. Still nothing? Email ngocanh21.hn@gmail.com with your order number.

13. Can I change my shipping address after placing an order?

We process orders very quickly – often within 2 hours. If you realize you made a mistake, email ngocanh21.hn@gmail.com immediately with “URGENT – ADDRESS CHANGE” in the subject line. If the order has not yet been packed, we will update it at no charge. If it has already shipped, you will need to either:

  • Redirect the package via the carrier (fees may apply – we can help you do this).

  • Refuse delivery and request a refund (see our Refund and Return Policy).

14. I forgot to use my discount code. Can I apply it after placing the order?

Unfortunately, we cannot retroactively apply discount codes to completed orders. However, if you contact us within 1 hour of placing the order and the code is valid, we may cancel the order so you can reorder with the code. After 1 hour, the order is likely in processing and cannot be canceled. We suggest saving the code for your next purchase – they usually do not expire for at least 30 days.

15. Do you offer price adjustments if an item goes on sale after I buy it?

We do not offer retroactive price adjustments. Sales and promotions are announced in advance via email. If you want the best price, we recommend subscribing to our newsletter (sign up at the bottom of any page on sistabag.store). However, if you return an item within 30 days and repurchase it at the sale price, that is allowed, but you will pay return shipping.

16. Can I order by phone instead of online?

Yes, you can place an order over the phone by calling +84369909540 during business hours (Monday–Friday, 9 AM – 5 PM Mountain Time). Our phone agents will take your information and enter it manually into our secure Stripe system. Please note that phone orders take slightly longer (about 10 minutes) and require you to provide your card details verbally. For security, we recommend using the website when possible.

17. Do you accept purchase orders from businesses or schools?

Yes, for government agencies, schools, and registered businesses, we accept purchase orders with net-30 terms for orders over $1,000. Please email ngocanh21.hn@gmail.com with the subject line “PURCHASE ORDER” and include your tax-exempt form (if applicable). We will invoice you via Stripe, and you can pay by ACH or credit card.

III. Payment & Security Questions

18. Is it safe to enter my credit card information on sistabag.store?

Absolutely. Our website uses Stripe, a PCI Level 1 certified payment processor. This is the highest security rating in the industry. All card information is encrypted using TLS 1.2+ and tokenized – meaning we never see or store your full card number. You can verify our security by looking for the padlock icon in your browser’s address bar.

19. Do you accept PayPal?

At this time, we do not accept PayPal directly. However, if you have a PayPal debit card, you can use it as a standard debit card at checkout. We chose Stripe over PayPal because Stripe offers better fraud protection and a smoother checkout experience (no redirects). If PayPal is essential for you, please email us – we may be able to send a manual PayPal invoice, but this will delay your order by 1–2 days.

20. Why was my card declined even though I have money?

There are several possible reasons:

  • CVV mismatch: You entered the 3-digit code (back of card) or 4-digit code (Amex front) incorrectly.

  • Address verification failure: The billing address you entered does not match what your bank has on file.

  • Bank fraud block: Your bank flagged the transaction as unusual. Call the number on the back of your card to authorize it.

  • Insufficient funds / credit limit: Even if you have money, your daily spending limit may be lower than the order total.

  • 3D Secure failure: Your bank requires additional verification (a text or app notification) and you did not complete it.

If the error persists, try a different card or contact ngocanh21.hn@gmail.com for assistance.

21. What is 3D Secure? Do I have to use it?

3D Secure (Verified by Visa, Mastercard SecureCode, Amex SafeKey) is an extra layer of fraud protection. When you make a purchase, your bank may send a one-time passcode to your phone or email. You must enter that code to complete the transaction. This protects you – even if someone steals your card number, they cannot use it without your phone. Some banks require it for all online purchases; others only for high-value or suspicious transactions. You cannot opt out.

22. How long does it take for a refund to appear on my statement?

Once we process a refund (within 48 hours of receiving your return), Stripe sends the credit to your bank instantly. However, banks take 3–7 business days (sometimes up to 10) to post the credit to your account. If you used a debit card, it may take a few days longer than a credit card. After 10 business days, if you still do not see the refund, email us and we will provide a Stripe reference ID for your bank to trace.

23. Can I use multiple discount codes on one order?

No, our system only accepts one discount code per order. If you have multiple codes, choose the one that gives you the best discount. We do not combine offers.

24. Do you charge sales tax?

We are required to collect sales tax on orders shipped to states where we have a nexus (physical or economic presence). Currently, we collect sales tax in Wyoming (our home state) and any other state where our annual sales exceed economic nexus thresholds. The tax is calculated automatically at checkout based on your shipping address. If your state does not require us to collect tax, you may be required to pay use tax directly to your state (please consult your tax advisor).

IV. Shipping Questions

25. How much does shipping cost?

Shipping costs are calculated at checkout based on:

  • Weight: Heavier items (like leather handbags) cost more than lightweight pouches.

  • Destination: Domestic (USA) is cheaper than international.

  • Speed: Standard (5–7 business days) vs. Expedited (2–3 business days).

Typical rates (US only):

  • Standard (5–7 days): 5.99–9.99

  • Expedited (2–3 days): 14.99–24.99

Free shipping is available for US orders over 100.Internationalfreeshippingstartsat200 (see below).

26. Do you ship internationally? Which countries?

Yes, we ship to over 30 countries, including:

  • Canada

  • United Kingdom

  • Australia

  • New Zealand

  • Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Switzerland

  • Nigeria, South Africa, Kenya, Ghana

  • Jamaica, Trinidad & Tobago

  • United Arab Emirates

  • Japan, South Korea, Singapore

If your country is not listed at checkout, please email ngocanh21.hn@gmail.com – we may be able to add it. We do not ship to countries under US sanctions (e.g., North Korea, Iran, Syria, Cuba).

27. How long does international shipping take?

  • Canada: 7–10 business days

  • UK & Europe: 10–15 business days

  • Australia & New Zealand: 12–18 business days

  • Africa & Asia: 14–21 business days

These are estimates, not guarantees. Customs delays can add 1–3 weeks. We cannot control customs.

28. Will I have to pay customs duties or import taxes?

Yes, international customers are responsible for any customs duties, VAT, or import fees imposed by your country. These are not included in our prices or shipping charges. The amount varies by country and order value. For example:

  • UK: 20% VAT on orders over £135 (approx.)

  • Canada: Duties vary by product category (leather goods typically 6–9% plus GST/HST)

  • EU: VAT (15–27%) plus possible customs duties

We recommend checking with your local customs office before ordering. If you refuse to pay duties and the package is returned to us, we will refund the product cost minus a 15% restocking fee and our original shipping costs (which are not recoverable). No refund until we physically receive the returned package.

29. My tracking says “Delivered” but I did not receive the package. What do I do?

First, check with neighbors, building management, or your local post office – carriers sometimes leave packages in unusual places. Look around your porch, behind bushes, or with a front desk. If you still cannot find it:

  1. Wait 24 hours – sometimes carriers mark “Delivered” early.

  2. Contact the carrier directly (USPS, UPS, FedEx, DHL) to open a missing package claim. You will need your tracking number.

  3. Email ngocanh21.hn@gmail.com with your order number and a copy of the carrier’s delivery confirmation. We will help you file a claim. However, we are not responsible for packages stolen after delivery – we recommend having packages shipped to a secure location or requiring a signature (contact us to add signature confirmation for an extra $3.50).

30. Can I expedite shipping after placing an order?

Once an order is placed, we cannot change the shipping method because our warehouse automatically assigns a label. You would need to cancel the order (if not yet shipped) and reorder with expedited shipping. Email us immediately if you want to do this.

31. Do you ship to PO Boxes or APO/FPO addresses?

Yes, we ship to PO Boxes via USPS. For APO/FPO military addresses, we also use USPS. Please allow extra time (up to 21 business days) for APO/FPO deliveries due to military handling. We cannot offer expedited shipping to these addresses.

V. Returns & Refunds Questions

32. What is your return policy in one sentence?

You have 30 days from delivery to return most items for a full refund, provided they are unused with tags attached, and you pay return shipping (unless the item is defective or we made an error). No restocking fees.

33. How do I start a return?

Email ngocanh21.hn@gmail.com with your order number and the item(s) you wish to return. We will send you a Return Authorization (RMA) number and the correct warehouse address. Do not ship returns to our Sheridan, WY address – that will cause severe delays.

34. Do you offer free returns?

For non-defective returns (change of mind, wrong size, didn’t like the color), you pay return shipping. For defective items or wrong items shipped by us, we provide a prepaid return label at no cost to you.

35. How long does it take to get my refund?

  • Time to inspect return: 3–5 business days after we receive your package.

  • Time to issue refund: Within 48 hours of inspection approval.

  • Time for bank to post: 3–7 business days (sometimes up to 10).

  • Total typical time: 10–15 business days from when you mail the return.

36. Can I exchange an item instead of returning it?

We do not offer direct exchanges because our inventory changes quickly. Please return the original item for a refund and place a new order for the desired item. If you are worried about the new item selling out, email us – we may reserve one unit for you for up to 5 business days.

37. What happens if I return an item without the tags?

If the original Sistabag tag is removed, the item is considered used and cannot be resold. We will reject the return and either:

  • Ship it back to you at your expense, or

  • Issue a partial refund (typically 25–50% of the purchase price) as a courtesy.

To avoid this, keep all tags attached until you are 100% sure you want to keep the item.

38. Can I return an Eclipse Makeup Bag that I have opened and used?

No. For hygiene reasons, used makeup bags cannot be returned. Please only open the bag after you have decided to keep it. If the bag is defective (e.g., broken zipper), that is covered under warranty – contact us.

39. What if my return package is lost in transit?

You are responsible for the return shipment until it arrives at our warehouse. We strongly recommend using trackable shipping with insurance. If the carrier loses the package, you will need to file a claim with them. We cannot issue a refund without physically receiving the item. If you have proof of mailing (tracking showing “Accepted”), we may be able to help with the claim, but ultimately the risk is yours.

40. Do you refund original shipping costs?

For non-defective returns, we do not refund the original shipping cost paid at checkout. For defective returns or our errors, we refund the full amount including original shipping. For international returns (non-defective), we also do not refund original shipping.

VI. Warranty & Repairs Questions

41. What does your warranty cover?

We offer a 90-day limited warranty on manufacturing defects for leather handbags, clutches, and wallets, and a 60-day warranty for Eclipse Makeup Bags. Covered defects include:

  • Stitching that unravels (not from overstuffing)

  • Broken zippers or magnetic snaps (under normal use)

  • Detached handles or straps (where the rivet fails)

The warranty does not cover normal wear and tear, misuse, accidents, or unauthorized repairs.

42. How do I make a warranty claim?

Email ngocanh21.hn@gmail.com with subject line “WARRANTY – Order #XXXXX.” Attach clear photos of the defect and your order number. We will respond within 24–48 hours. If approved, we will either send a replacement (free) or issue a refund (if replacement not available). You generally do not need to return the defective item unless we ask for it for quality analysis.

43. What if my bag breaks after the warranty period (more than 90 days)?

We still want to help. Please email us with photos and a description. While we are not obligated to offer a free repair, we may offer:

  • A discounted replacement (30–50% off).

  • A referral to a trusted leather repair shop (we have partners in the US).

  • Store credit for the original purchase price toward a new bag.

We believe in lifelong relationships, not just transactions.

44. Can I get my bag repaired if I damaged it myself (e.g., ripped it on a nail)?

Yes, we can help you find a repair service. We are not cobblers, but we work with a leather repair company in Texas that can fix rips, replace hardware, and re-dye leather. Email us for their contact information. Repairs are at your own expense, and we are not responsible for the quality of third-party repairs.

VII. Product Care & Longevity Questions

45. How do I remove a scratch from my leather bag?

Minor surface scratches are normal for leather and often disappear with natural oils from your hands (just rub the area gently with your finger). For deeper scratches:

  1. Clean the area with a damp cloth.

  2. Apply a small amount of leather conditioner (e.g., Leather Honey, Bickmore).

  3. Buff with a soft cloth.
    If the scratch is deep enough to cut the leather, you may need professional repair – contact us for recommendations.

46. Can I dye my Sistabag a different color?

We do not recommend dyeing leather yourself unless you are experienced. Leather dye is permanent and messy. If you want a different color, please return the bag (within 30 days) and purchase the color you prefer. If you dye it yourself, you void all warranties and return eligibility.

47. How do I store my handbag when not in use for a long time?

  • Stuff the bag with acid-free tissue paper (not newspaper – ink can transfer) to maintain shape.

  • Place it inside the included dust bag (or a pillowcase).

  • Store in a cool, dry place away from direct sunlight (UV rays fade colors) and radiators (heat dries out leather).

  • Do not hang the bag by its straps – this can stretch them. Lay it flat or stand it upright.

  • Every 3 months, take it out and condition it.

48. Is the leather waterproof?

No, leather is naturally porous and not waterproof. It is water-resistant to a degree (light rain is usually fine, just wipe it off immediately). However, soaking the bag in water, leaving it in the rain for hours, or submerging it will damage the leather and hardware. If your bag gets wet:

  • Blot (do not rub) with a dry cloth.

  • Let it air dry at room temperature – never use a hair dryer or heater (heat causes cracking).

  • Once dry, apply leather conditioner.

For extra protection, you can apply a leather protector spray (test on a hidden area first). We do not sell these, but brands like Collonil and Apple Brand are popular.

VIII. Wholesale & Partnerships Questions

49. Do you offer wholesale pricing for boutiques?

Yes! We welcome wholesale inquiries from retail boutiques, beauty supply stores, and corporate gift buyers. Our wholesale program requires:

  • Minimum first order: $1,000 (retail value).

  • Resale certificate or tax ID (for US customers).

  • Commitment to not sell on Amazon or competing discount sites.

Wholesale pricing is typically 40–50% off MSRP, depending on volume. Email ngocanh21.hn@gmail.com with “WHOLESALE” in the subject line for a catalog and price list.

50. How do I become an affiliate or influencer partner?

We have an affiliate program that pays 15% commission on every sale generated through your unique discount code or link. To apply, email ngocanh21.hn@gmail.com with “AFFILIATE” in the subject line and include:

  • Your website or social media handle(s)

  • Your audience size and engagement rate

  • Why you love Sistabag

We approve partners who align with our brand values (celebrating Black women, quality, authenticity). Approved affiliates receive a free product sample to review.

51. Can I sell Sistabag products on Amazon or eBay?

No. We do not authorize third-party marketplace sales. Our products are sold exclusively on sistabag.store and through approved wholesale partners. If you see Sistabag products on Amazon, they are counterfeit or unauthorized – please report them to us.

IX. Account & Technical Questions

52. I forgot my password. How do I reset it?

On the login page, click “Forgot Password.” Enter the email address associated with your account. We will send you a password reset link. If you do not receive it within 5 minutes, check your spam folder. Still nothing? Email ngocanh21.hn@gmail.com and we will manually reset it.

53. Why am I not receiving your emails (order confirmations, newsletters)?

First, check your spam or junk folder. Mark “sistabag.store” as a safe sender. If you use Gmail, check the “Promotions” tab. Still missing? Add ngocanh21.hn@gmail.com to your contacts. If you have unsubscribed in the past, you will not receive marketing emails – you can resubscribe by emailing us with “RESUBSCRIBE” in the subject line.

54. How do I delete my account?

To delete your account and all associated data, email ngocanh21.hn@gmail.com from the email address used for the account with “DELETE MY ACCOUNT” in the subject line. We will process the deletion within 7 business days. Please note that order history will be anonymized (not fully deleted) for tax and fraud prevention purposes, but your name and contact details will be removed.

55. Does your website use cookies?

Yes, we use cookies to:

  • Remember items in your shopping cart.

  • Recognize you when you return (so you don’t have to log in again).

  • Analyze website traffic via Google Analytics (anonymous).

  • Offer personalized product recommendations.

You can disable cookies in your browser settings, but this may break some functionality (e.g., cart may empty between pages). For more information, see our Privacy Policy.

56. Is your website accessible to people with disabilities?

We strive to make sistabag.store accessible to all users, including those using screen readers, keyboard navigation, and other assistive technologies. We follow WCAG 2.1 AA guidelines where possible. If you encounter any accessibility issues, please email ngocanh21.hn@gmail.com with “ACCESSIBILITY” in the subject line and describe the problem. We will prioritize a fix.

X. Company & Brand Questions

57. Where are your products made?

Our leather goods are designed in the USA and ethically manufactured in small batches by partner workshops in India and Mexico, known for their generations-old leather craftsmanship. We visit our production facilities regularly to ensure fair wages, safe working conditions, and environmental responsibility. We never use sweatshops.

58. Is Sistabag a Black-owned business?

Sistabag Magic and Melanin LLC was founded by a diverse team that includes Black women in leadership roles. While the legal ownership structure includes multiple partners, our mission, design aesthetic, and target market are centered on celebrating Black women and melanin. We proudly support Black-owned suppliers and charities.

59. What does the name “Sistabag Magic and Melanin” mean?

  • Sistabag: A play on “sister” and “handbag” – reflecting sisterhood and community.

  • Magic: The unique power, beauty, and resilience of Black women.

  • Melanin: The pigment that gives skin its color, representing pride and identity.

Together, the name means: a bag company that celebrates the magic within every woman of color.

60. Do you donate to any charities?

Yes. We donate 5% of our annual profits to organizations that support Black women and girls, including Black Girls Code (technology education) and Women in Leather (scholarships for aspiring female leather artisans). We also donate unsold inventory to women’s shelters in Wyoming. You can see our impact report on our About Us page.

XI. Miscellaneous Questions

61. Can I suggest a product idea?

Absolutely! We love hearing from our community. Email ngocanh21.hn@gmail.com with “PRODUCT IDEA” in the subject line. While we cannot implement every suggestion, we read every email. If we use your idea, we will send you a free bag as a thank-you.

62. Do you have a physical store I can visit?

Not yet – we are currently online-only. Our corporate address (30 N Gould St Ste R Sheridan, WY 82801) is a registered agent office, not a retail location. However, we plan to open a flagship store in Atlanta, GA within the next 3 years. For now, you can see our products in person at select pop-up events – follow our Instagram for announcements.

63. How do I contact a real human (not a bot)?

We do not use chatbots for customer service. Every email to ngocanh21.hn@gmail.com and every phone call to +84369909540 is answered by a real person (during business hours). If you reach us outside hours, leave a voicemail or send a text – we will call you back.

64. I received a damaged item. What should I do?

Do not throw away the packaging. Take photos of the damage and the box. Email ngocanh21.hn@gmail.com within 48 hours of delivery with “DAMAGED” in the subject line. We will send a prepaid return label and a replacement or refund immediately. See our Refund and Return Policy for details.

65. Can I cancel my order after it has shipped?

Once shipped, the order is in the carrier’s hands. You cannot cancel it, but you can refuse delivery. If you refuse delivery, the package will return to us. Once we receive it, we will process a refund minus the original shipping cost (which we cannot recover). This is often slower than accepting the package and using our standard return process.

66. Do you offer gift wrapping?

Yes! For an additional $4.99, we can gift wrap your purchase in our signature Sistabag box with a satin ribbon and a handwritten note. Select “Gift Wrap” at checkout. You can also write a gift message (up to 200 characters) that we will print on a card.

67. Can I buy a gift card?

Yes, we offer digital gift cards in denominations from 25to500. They are delivered via email and never expire. You can purchase them on the “Gift Cards” page of sistabag.store. Gift cards are non-refundable and cannot be exchanged for cash.

68. Do you price match with competitors?

No, we do not price match. Our prices are already competitive for the quality of full-grain leather. If you find a similar bag made of genuine leather at a lower price, we encourage you to buy it – but we are confident that our combination of design, durability, and customer service is unmatched.

69. What is your response time for emails?

We aim to respond to all emails within 12 hours during business days (Monday–Friday). Weekends may take up to 24 hours. For urgent matters, please call or text +84369909540.

70. I have a question that is not listed here. How can I get help?

We are always happy to answer new questions. Please email ngocanh21.hn@gmail.com with your question. If it is frequently asked, we will add it to this FAQ to help future customers. Thank you for helping us improve!

Still Have Questions? We Are Here for You.

Thank you for taking the time to read our FAQ. We know it is long, but we wanted to be thorough. The fact that you made it to the end shows that you care about making an informed decision – and we respect that deeply.

Please do not hesitate to reach out:

  • Email: ngocanh21.hn@gmail.com (best for detailed questions)

  • Phone / Text: +84369909540 (best for urgent issues)

  • Live Chat: Available on sistabag.store (bottom right corner) during business hours

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM Mountain Time (Wyoming, USA)

We typically respond within 2 hours during business hours. Outside of business hours, leave a message and we will get back to you first thing the next morning.

Thank you for choosing Sistabag Magic and Melanin LLC. Your melanin is magic, and we are honored to be part of your journey.